Shipping policy

Charges

Shipping is free on orders of ₹999 and above. Below that, the delivery charge for your address is calculated at checkout before you pay — we never add a charge after the order is placed.

• Cash on delivery is available and adds a handling fee of ₹40.
• Charges are per order, not per item, so adding a second book does not increase the cost.

Dispatch and delivery windows

• Standard delivery: 3-5 days after dispatch.
• Metro cities usually receive parcels in 2–3 working days; hill districts and the north-east can take up to 7.
• Orders placed after 4 pm or on a public holiday are dispatched the next working day.
• You will get a message with the carrier and tracking number the moment the parcel leaves us, and the tracking page updates as each scan happens.

Available services

• Standard delivery — ₹129 · 3-5 days
• Express delivery — ₹249 · 1-2 days

Address accuracy

Please check the pin code and phone number before paying. Carriers call the number on the parcel, so a wrong digit is the most common cause of a failed delivery. You can fix an address from Account → Addresses before the order is packed; after that, message us and we will try to intercept it.

Failed or refused deliveries

• After two unsuccessful attempts the parcel returns to us. We refund the item value; the delivery charge is retained because the trip was made.
• If you refuse an undamaged parcel, the same rule applies.
• If the parcel is visibly damaged, refuse it and tell us within 48 hours — that counts as a damaged-in-transit claim and we replace it at no cost.

Delays we cannot control

Monsoon flooding, strikes, festival volume and local restrictions can add days. We will message you if a carrier reports a delay of more than 48 hours, and you can always cancel an order that has not been dispatched.

International orders

We currently ship within India only. International delivery is not available, and international cards are refused at checkout so that no one pays for an order we cannot fulfil.